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Practical thinking on technology and digital
Articles, updates and analysis on IT strategy, digital transformation, AI adoption and the decisions that shape how organisations use technology. Written for leadership teams and committees who want substance over spin.
How I stopped Claude wrecking Word documents
I’ve used Microsoft Word for decades and run ENVEE Digital/WebSolutionz for many years, so a lot of our documentation has been developed in Word. I wouldn’t say I’m a power user, but we do have ENVEE Digital branded templates which make use of Word’s fields, styles and building blocks to help streamline the process and…
Does your organisation have a single point of failure?
Someone set up the website, the domain name and the email system years ago, whether that was a staff member, a volunteer or an external developer, and it worked, so…
What the ASD’s latest security alert means for your organisation
On 9 July 2026, the Australian Signals Directorate issued a critical alert on a large-scale cybersecurity campaign exploiting content management systems, including WordPress and Joomla, across organisations of every size.…
Is Google Ads still worth it for your small business?
For most of the last 20 years, the deal between Google and advertisers was simple: pay for placement and get traffic. It worked because Google’s business model depended on getting…
Privacy risk in Australia
This week is Privacy Awareness Week in Australia, and I attended a webinar on AI, automated decision-making and privacy risk, presented by privacy law expert Anna Johnston from Helios Salinger.…
Your team is already using AI. Does your organisation know what for?
I just finished a conversation with a long-time client who was keen to show off their new toy – a Claude.ai account their organisation had recently set up. They’d been…
The referral network has changed: have you adjusted?
Many small service businesses have relied on referrals for years – and for good reason, because it worked. A solid local reputation, good relationships with complementary professionals and clients who…
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