Your team is probably already using AI. Does your organisation know what for?
Everyone is using AI tools now, including staff at organisations which may or may not have formally adopted them. The question isn’t whether AI can help – it clearly can. The real question is whether that organisation has thought through what happens after – what data is going in, who else can see it, where the data is stored, and what your clients would really agree to and be comfortable with.
Strategy covers the practical implementation of AI to solve genuine business challenges, and governance defines the rules around how an organisation uses this technology safely and effectively.
What This Covers
Start With the Problem, Not the Tool
Technology adopted without a clear problem to solve tends to get used inconsistently and deliver inconsistent results. We always start conversations with the same question – “what are you trying to achieve?” From there, the right tool, configuration and workflow follow.
Vendor-Neutral Tool Selection
The number of AI tools and platforms is overwhelming and growing quickly. We aren’t bound by vendor arrangements so recommendations are based on what suits your organisation’s specific needs, security requirements and scale – not the software with the biggest marketing budget.
Configuring AI With Organisational Context
Generic AI output sounds generic because it starts every conversation from zero. To get the best outcomes, AI tools need to be set up with your organisation’s context – terminology, standards, tone, reference material and branding. Doing this well means AI-generated output looks and sounds like your organisation.
Data and Privacy Questions
AI models are based on data, and people are becoming more aware of where their data is saved and how it is used. From an organisational perspective it is important to know what data you are providing, where that data is stored and how it is used, and whether your privacy obligations and policies cover this use. All AI platforms provide lengthy terms and conditions and privacy policies, and in most cases people don’t read them.
Appropriate Use Guidelines
A clear, practical AI Policy which outlines what staff can use AI tools for and what’s off-limits. This doesn’t need to be a lengthy policy document but it does need to answer a small number of specific questions properly.
Incident Response
What happens if something goes wrong – if confidential information ends up somewhere it shouldn’t, or a decision gets made based on AI output nobody checked. Having a process for this before it’s needed is just as important as responding well after an incident occurs.
Board and Leadership Reporting
Making sure leadership has visibility into how AI is actually being used across the organisation, not just whether it’s been formally procured.
Proven Approach
We’re currently working with a couple of mid-sized organisations on implementing a sound AI policy and implementing AI tools inside their business workflows, as well as advising on governance and policy at board level. This is a relatively new offering for ENVEE Digital, and we intend to provide a relevant Case Study when this work is completed.
Who This Suits
This service is aimed at helping organisations where staff have started using AI tools – formally or otherwise – and leadership wants to start a conversation about what that means and the potential implications. It also suits organisations wanting to adopt AI deliberately, with the right configuration and governance in place from the start rather than retrofitted later.
This service is typically delivered through an Advisory engagement for governance and policy work, or a Consulting engagement where hands-on implementation is the priority.