ENVEE Digital managed a sporting association’s website, social media and Google assets for more than eight years. When a new board ended the arrangement abruptly, ENVEE Digital insisted on a proper handover rather than simply switching off access. That handover documentation later became the basis of the digital asset audit now built into the Club Technology Governance Kit.
The Challenge
The engagement had run smoothly for 8 years under one administrator with real working knowledge of the association’s systems. When they moved on, post-pandemic, their replacement had not been recruited for technical experience, and remote handover meant the usual site visit and walkthrough wasn’t an option.
Working from an incomplete picture of how the relationship had actually operated, the new administrator recommended the board end the arrangement immediately, with access simply switched off.
The Approach
Rather than following that instruction, ENVEE Digital prepared a full handover document first. It outlined the relationship and listed every digital asset under management: the website, social media accounts, Google Business Profile listing, analytics setup, and several smaller services accumulated over the years, so the association had a complete record of their digital landscape.
We also requested someone with some technical understanding to transfer ownership of assets to, and subsequently arranged each transfer out of our systems and into the new home.
The Outcome
Had ENVEE Digital simply done what was asked, the association would have been left holding little more than its own email address, with no record of what it owned, who controlled it, or how to get back into any of it.
Instead, the association received a complete account of its own digital footprint at exactly the point it needed one, produced despite being asked not to bother, and every asset was successfully transferred to its new administrator.
Lessons Learned
A proper handover isn’t owed to whoever happens to be asking for it. It’s owed to the organisation itself, regardless of how the relationship with the person currently managing it happens to end.
The instruction to walk away doesn’t always reflect the organisation’s actual interests, particularly during a leadership transition. Acting in the association’s interest meant finishing the job properly, not simply doing what was asked.
We did receive a nice letter thanking us and acknowledging the “above and beyond” of our efforts. 😊
